We care about you !
We ensure all of our customers enjoy a happy shopping experience with Ambiant Massage Devices.
However, occasionally you may need to return an item.
Please keep in mind : Delivery complaints have to be issued in 3 days after receiving the product.
In case the item is damaged, you need to send us photograpic proof that the item was broken or faulty, sent in an email at service@ambiantmassagers.com
We have a 30 day returns policy – this means when your item arrives and it is not as described, you have the right to return the item to our return office, in undisputed condition and in undamaged/original packaging.
Do not refuse your delivery, as it will increase the transport cost on decision of the carrier. These increased costs have to be paid by the customer. For this reason, please keep in mind you can only return a product after accepting delivery. This is an advantage for you as a customer. Your right to return your order starts when the product arrives. In detail, you have the full 30 days of trial.
Returns
You have 30 days to return your product. If you like to use your right to return the product, please return the product in undisputed condition and in the original package. When returning your product, attach a printout of your confirmation email to the packaging. Don’t send your package to the sender, we will give you the address of the return service.
Refunds
Once your product has arrived at the return service, your product will be checked. In case the product arrives damaged / soiled / incomplete, no refund or a partial refund will be given. If you have returned the product as new, you will receive a full refund.
The processing of the refund : This refund comes back in the same way as you paid while ordering. Did you pay with Paypal, we refund on your Paypal. Did you pay with credit card, we will refund you on your credit card balance.
Late refund
If you have not seen a refund, first verify your bank account or balance of the payment method you used when ordering. Contact your credit card contact, sometimes it takes a few days before the amount is credited back to your balance. If you do not notice the refund, please contact us by email.
What others say about us
We rank highest in the big massage gun review. Read here : massageguns.site
For an overview of our products : ambiantmassagers.com
